All orders placed and paid for via Credit Card or PayPal will be shipped on the same day, as long as the payment is realized before 12:00 pm on a working day. Orders paid for at a later time will be shipped on the next working day.
With bank transfer payment, the order will be shipped on the day we receive payment confirmation from the bank in question.
Should any concerns arise regarding the order (delivery address confirmation, payment verification, out-of-stock products, etc.), we will contact the client through our Customer Support. The order will not be shipped until we receive an answer to our message. If no answer is received, the order will be canceled and its payment reimbursed to the client.
Upon payment confirmation, the customer will receive a confirmation e-mail with the respective invoice.
Orders are delivered from Monday to Friday, with the exception of national or local holidays, at the address provided by the customer when placing the order.
The customer may receive the order at whatever address he/she prefers (with the exception of PO Boxes). He/she should provide an address where he/she will be between 9 am and 7 pm. The carrier will then attempt to deliver the order at the address indicated by the customer.
Warning: Choosing a specific delivery time is not possible, as deliveries are conditioned by the routes defined by the carrier on the respective delivery date.
Providing an incorrect or incomplete address may lead to the parcel being returned to Boomfit, which means additional shipping costs for the client if he/she desires for the parcel to be resent. As such, we recommend the customer makes sure that the delivery address provided when placing the order is complete and accurate. Once the order is placed, it is no longer possible to change either the delivery address or the billing details.
At Boomfit, for Portugal, the customer can choose between Warehouse Pickup or delivery at an address chosen by him/her (except PO boxes).
If the customer chooses Warehouse Pickup, the order must be picked up at the following address: Rua do Progresso 29, 4760-841 Vilarinho das Cambas, Vila Nova de Famalicão. (The customer will receive an email once the order is ready to be picked up)
With this option, there will be no shipping costs associated with the order, since the order will be picked up by the customer.
If the customer chooses a delivery address, the delivery will be done by one of the following carriers (which will be chosen by Boomfit according to the number of ordered items and their size):
With the Express CTT service, the order will be sent to the address selected at the time the order was placed.
Should the customer not be at that address, CTT will leave a notification requesting the recipient to pick up the parcel from the post office in his/her residential area. There is a pick-up deadline of 5 working days from the day of the delivery attempt. To pick up the parcel, the customer should present the notification or code left by the carrier, as well as his/her Identification Card. If the order is not collected within five working days, it will be returned to Boomfit.
If the address provided by the client turns out to be incorrect or incomplete, the CTT notification cannot be delivered to the addressee, leading to the immediate return of the parcel to Boomfit.
With the Fema service, the order will be sent to the address selected at the time the order was placed.
Should the customer not be at that address, the carrier will contact the customer in order to schedule a new delivery attempt.
In case of absence in the second delivery attempt, the order will be returned to Boomfit.
After the two failed delivery attempts and the order returned to Boomfit if the customer wishes for a new delivery attempt to be made, he/she will have additional shipping costs.
Once the customer's order has been shipped, we guarantee a delivery deadline of ten working days.
Madeira and Azores
Once the customer's order has been shipped, we guarantee a delivery deadline of twenty working days.
Shipping costs are automatically calculated by our system.
Shipping costs are automatically updated as the customer adds items to the shopping cart.