General terms and conditions 

Access to and browsing of this website is subject to these General Terms and Conditions of Use, which include the General Conditions of Sale of the online store www.boomfit.eu and the Privacy Policy displayed on the page called "Privacy Policy" presented by the commercial society World Fit Online, Lda, NIPC 513968482, with its headquarters in Rua Padre Avis de Brito, 189, 4760-234, Vila Nova de Famalicão, Portugal, hereinafter referred to as Boomfit,  by reference to the registered trademark which it holds.

Introduction 

The sales made via the online store www.boomfit.eu presuppose the customer has accepted the General Conditions of Sale that are established in compliance with the legislation applicable to the electronic retail category.

Boomfit reserves the right, however, to change these General Conditions of Sale without prior notice and is obliged to publish any changes to this website.

Boomfit is not responsible for any situations generated by the unavailability of the website, whatever its duration, and reserves the right to limit the access to certain areas within the website for technical reasons or to comply with legal obligations.

Object 

The object of the present General Terms and Conditions of use is to define the conditions of access and use of the website by a customer who wishes to purchase on this online store. The General Conditions of Sale are intended to regulate the processing terms of the commercial transactions between Boomfit and the Customer. The Privacy Policy aims to identify privacy protection measures regarding the processing of personal data and the free circulation of such data, including personalized data management tools provided by the customers.

1 - General sales conditions 

Ordering and purchasing process

Payment options and deadlines – Once an order has been placed in the customer's account, the customer has a deadline, shown in the selected method of payment, to pay for that order. If this deadline comes to pass without any confirmation of payment, the order will be canceled.

1.1 Boomfit has the following payment options available for purchases made at its online store:

Credit Card

The customer will be able to pay using a credit card and take advantage of the liquidity and payment deadlines offered by his/her bank.

All transactions on our website are secure.

Is it safe to pay online using my credit card?

Boomfit uses a sophisticated fraud detection and prevention mechanism. This solution makes it possible to verify the authenticity of online payments, while simultaneously ensuring our customers' data integrity and security, as well as their identification.

This security feature is provided via SSL (Secure Socket Layer) technology that encrypts communications between the customer's computer and our server so that they cannot be intercepted. Thus, Boomfit reserves the right to refuse payment of any order by any transaction considered to be illicit. Any and all activities considered as illegal will be immediately reported to the competent authorities.

3D Secure: 3D Secure is a communication protocol designed to improve online payment security and enable the authentication of the card user by the credit card issuer. When paying at an online store, a credit card validation process is triggered. Should the credit card be considered valid, 3D Secure protocol security systems check the customer's identity, resorting to the credit card issuer in real time. The issuer validates the customer's identity and informs the store system that the card being used is legitimate.

The goal is to protect credit card users, minimizing the possibility of fraudulent credit card use and improving overall transaction performance. This protocol is used by Visa, as "Verified by Visa", and by Mastercard, as "Secure Code".

PayPal

PayPal is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paypal.com.

Save information for future PayPal transactions:

By choosing this option, the customer will not need to access the PayPal website for future orders. The amount will, automatically, be charged from the PayPal account used to subscribe to this option.

The customer can access his/her PayPal account and remove this option at any time. To do so, he/she must access the menu Profile > My Money > My preapproved payments. A list of all preapproved payments will be displayed, and from there the customer can simply cancel the payment option associated with Boomfit.

Please note: Boomfit does not store any customers' PayPal account login information.

Bank Transfer

In case the client prefers not to pay the order at the time of making it, he can choose to make the payment later by bank transfer. We will only proceed to send the order once we have the bank confirmation that the transfer has been made effective in our account.

Our bank details are as follows:

Bank: BPI

Owner: WORLD FIT ONLINE, LDA

IBAN: PT50 0010 0000 5418 6510 0017 4

SWIFT:  BBPIPTPL

Country: Portugal

It is highly recommended to refer the order number in the observations of the bank transfer and send proof of the same to our Customer Service department to facilitate the identification of the payment and proceed to send the order.

Any additional fee charged by the bank will be charged to the customer.

The products will be reserved for 6 days. If Boomfit does not receive payment for the order during that period of time, it will be canceled.

1.2 Delivery process 

Upon payment confirmation, the customer will receive a confirmation e-mail with the respective invoice. 

Orders are delivered from Monday to Friday, with the exception of national or local holidays, at the address provided by the customer when placing the order.

The customer may receive the order at whatever address he/she prefers (with the exception of PO Boxes). He/she should provide an address where he/she will be between 9 am and 7 pm. The carrier will then attempt to deliver the order at the address indicated by the customer.

Warning: Choosing a specific delivery time is not possible, as deliveries are conditioned by the routes defined by the carrier on the respective delivery date.

Providing an incorrect or incomplete address may lead to the parcel being returned to Boomfit, which means additional shipping costs for the client if he/she desires for the parcel to be resent. As such, we recommend the customer makes sure that the delivery address provided when placing the order is complete and accurate. Once the order is placed, it is no longer possible to change either the delivery address or the billing details.

At Boomfit, for Portugal, the customer can choose between Warehouse Pickup or delivery at an address chosen by him/her (except PO boxes).

Warehouse Pickup

If the customer chooses Warehouse Pickup, the order must be picked up at the following address: Rua do Progresso 29, 4760-841 Vilarinho das Cambas, Vila Nova de Famalicão. (The customer will receive an email once the order is ready to be picked up)

With this option, there will be no shipping costs associated with the order, since the order will be picked up by the customer.  

If the customer chooses a delivery address, the delivery will be done by one of the following carriers (which will be chosen by Boomfit according to the number of ordered items and their size):

Express CTT

With the Express CTT service, the order will be sent to the address selected at the time the order was placed.

Should the customer not be at that address, CTT will leave a notification requesting the recipient to pick up the parcel from the post office in his/her residential area. There is a pick-up deadline of 5 working days from the day of the delivery attempt. To pick up the parcel, the customer should present the notification or code left by the carrier, as well as his/her Identification Card. If the order is not collected within five working days, it will be returned to Boomfit.

If the address provided by the client turns out to be incorrect or incomplete, the CTT notification cannot be delivered to the addressee, leading to the immediate return of the parcel to Boomfit.

Fema

With the Fema service, the order will be sent to the address selected at the time the order was placed.

Should the customer not be at that address, the carrier will contact the customer in order to schedule a new delivery attempt. 

In case of absence in the second delivery attempt, the order will be returned to Boomfit. 

After the two failed delivery attempts and the order returned to Boomfit if the customer wishes for a new delivery attempt to be made, he/she will have additional shipping costs. 

Delivery deadlines

Mainland Portugal

Once the customer's order has been shipped, we guarantee a delivery deadline of two working days.

Madeira and Azores

Once the customer's order has been shipped, we guarantee a delivery deadline of seven working days.

Shipping costs

Shipping costs are automatically calculated by our system. 

Shipping costs are automatically updated as the customer adds items to the shopping cart.

Refunding shipping costs

If the reason for the order returning was Boomfit's responsibility, we will bear the shipping costs (example: defective products or products different from those ordered).

For the reimbursement to be made, independently of the payment method, the customer needs to provide his banking data. 

The customer can choose to be reimbursed via bank transfer, or by means of a reimbursement coupon to be applied to a future order. The coupon will remain valid for 12 months from its creation. After that, no further reimbursement will be issued.

However, if on an order with multiple products only one has a problem, we will not repay the shipping costs. 

If the reason for the failed delivery and consequent return of the order is of the responsibility of the carrier, independently of the payment method chosen, the customer should get in touch with Boomfit so we can solve the situation with the carrier. 

Order cancellation 

The customer can only cancel the order as long as it has not yet been processed. If that's the case, he/she will have to contact Boomfit, via telephone, by calling the number: +351 918601806

Order cancellation is only possible via the previously described procedure. Any cancellation request made by any other means will not be fulfilled.

1.3 Return and Exchange Procedure

Returns 

Should the customer wish to return one or more items, this can be done within 14 days after receiving the order, as long as the products are still intact, sealed, complete and inside the original packaging, which cannot be damaged, altered or scratched.

To exercise the right of return, the customer must contact our Customer Support. It will be necessary to specify the order number, description(s) or reference number(s) of the product(s) to be returned, and how the reimbursement is to take place. Reimbursement is possible either via bank transfer or by means of a reimbursement coupon that will remain valid for 12 months after it is issued, after which no further reimbursement can be issued.

The customer also needs to check if the product(s) he/she wishes to return was/were acquired as part of any promotional campaign, and if, for that reason, he/she received any free product(s). If that is the case, it will be necessary not only to return the product(s) in question, but also the gift added for free. Both are required to comply with the aforementioned guidelines.

It is up to the customer to send the item(s) to the following address:

Boomfit

Rua do Progresso 29,

4760-841 Vilarinho das Cambas

Portugal

Returning incomplete, damaged or scratched products, products without their original packaging and/or label, or products that present signs of use, will not be accepted.

Should any item be received in any of the above-mentioned conditions, the customer will lose the right to be reimbursed and will be granted 10 days to have the item(s) picked up from the above-mentioned facilities, paying for the collection costs.

Exchanges

The customer will have to return the item(s), request the respective reimbursement, and subsequently place a new order.

The entire return process is described in detail in the item Returns.

Reimbursement Methods

Boomfit will do everything in its power to reimburse the customer as quickly as possible. There is, however, a maximum reimbursement period of 15 days from the day the product arrives at the above-mentioned warehouse.

For the reimbursement to take place, independently of the payment method, the client must provide his bank data. 

The customer may also choose to be reimbursed via discount coupon, regardless of the original payment method used. This coupon will remain valid for 12 months from its creation date, after which it will be impossible to issue any further reimbursement.

Return Costs

Being Boomfit notified and if there is confirmation of an error in the shipped product(s) or flawed product(s) have been shipped, Boomfit will bear the costs of their return by collecting the product(s) in question at the delivery address.

With this purpose in mind, a collaborator from Boomfit's Customer Service team will get in touch with the customer to schedule the aforementioned collection and to provide any additional clarification on this matter.

In case the customer wants to return the product and there is not any error associated with Boomfit, the return costs will be supported by the client. 

1.4 Product Information 

We take all necessary precautions to ensure that all details, descriptions, and prices of products on our website are correct. Nevertheless, situations may occur in which information regarding products, including prices and promotions, have not been published correctly. In cases like these, Boomfit reserves the right not to process orders containing such products. If a customer places an order for these products, they will be contacted by our Customer Service, informing them that it will not be possible to proceed with the order process.

Orders may also be rejected due to other reasons, such as:

  • out of stock products
  • inability to obtain payment authorization
  • the order is considered to be fraudulent

All products, campaigns, promotions, and offers are limited to the available stock and/or stock allocated for the campaign in question.

Regardless of the payment method, if the order contains an out of stock product, it will be removed from the order and, upon talking with the customer and if that is his/her will, we will ship the rest of the products. 

The customer can choose to be reimbursed via bank transfer, or by means of a reimbursement coupon to be applied to a future order. The coupon will remain valid for 12 months from its creation. After that, no further reimbursement will be issued.

Boomfit reserves the right to change prices at any time, without prior notice. 

Payments are always charged in Euros, even though prices may be displayed in other currencies. Some banks may charge currency conversion rates. Boomfit has no control over this matter and therefore takes no responsibility for it.

1.5 Suggestions and complaints 

Our customers' opinion is very important to us since it allows us to improve our services. As such, if for any reason our customers are not happy with our service, or in case they have any suggestions, we appreciate it if they can take a few minutes to report any situation, preferably by sending a message to our Customer Service team.

If the complaint is related to a specific order, customers have 14 days from the reception of the order to get in touch with our Customer Service team and report the issue detected.

If the customer received a defective or damaged product, or if the product received is different from the one he/she ordered, a video or at least some photographs that clearly show the issue detected and the state of the box in which the order was delivered must be attached to the complaint.

The customer should also keep the defective, damaged or switched product, as well as the order box, in his/her possession until told otherwise by our Customer Service team.

1.6 Warranty 

Since one of the basic consumer rights is the access to services and goods matching those purchased and assuring they are working properly, Boomfit guarantees the quality of its products for a period of 24 months from purchase date, offering its customers, whenever it proves legitimate, one of the following solutions:

  1. Repair of the damaged item, ensuring its proper functioning and/or final quality
  2. Exchange for an identical product
  3. Exchange for a product with similar characteristics and purpose, if the customer agrees to do so
  4. Contract resolution and subsequent reimbursement in case none of the previous options are possible

To exercise his/her warranty right, the customer will always be required to file a complaint with our Customer Service team and demonstrate the defect of the product through photos and/or videos. 

Our Customer Service team will check the article(s) in question so as to confirm the validity of the warranty claim made by the customer, from which all situations resulting from the following, among others, are excluded:

  1. Customer misuse and intentional or unintentional harm
  2. Normal wear and tear of the product
  3. Inability to confirm the malfunctioning or defect described by the customer
  4. All situations identified as attempted fraud

After this process, the client will be informed of the result of his/her request. 

In cases where warranty takes place, Boomfit will seek to solve the situation in the shortest possible amount of time, up to a maximum of 30 days from the day the client exercised the right of warranty. 

The reimbursement of any amount will be made through bank transfer.

Informations sur le règlement en ligne des litiges conformément à l'art. 14 paragr. 1 du RLL (Règlement en Ligne des Litiges) :

La Commission Européenne permet aux consommateurs de résoudre les litiges en ligne sur l'une de ses plateformes, conformément à l'art. 14 paragr. 1 du RLL. La plateforme (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR) agit comme un site où les consommateurs peuvent essayer des régler hors tribunal des litiges survenus lors d'achats de biens ou services en ligne.

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